Refund policy

Return & Refund Policy

Our cookies are our business and Blondie's take careful steps to ensure they arrive to you fresh from our kitchen. We stand behind our cookies 100% and will do what it takes to make sure you are satisfied.

I. If your shipping box is damaged, do not accept it, or if already delivered, immediately return it to the shipper and file a complaint. Please notify us of shipping incident and follow the claim process set out by the shipping service.

II. If incorrect product is shipped, please let us know immediately and we'd be happy to make sure you receive the correct product that was ordered. 

III. If package arrives late or is missing, please inform us of the incident and file a claim with USPS. Once a package leaves our kitchen, it is up to USPS to deliver the package to our customers. The guidelines are as follows for each USPS service: 

Ground Advantage: File a claim with USPS no sooner than 15 days and no later than 60 days from shipping date.

Priority: File a claim with USPS no sooner than 15 days and no later than 60 days from shipping date.

Express: File a claim with USPS no sooner than 7 days and no later than 60 days from shipping date. 

IV. Satisfaction Guarantee: You, our customer, must be completely satisfied with your cookies and brownies. Our cookies are our business and our staff works hard everyday to ensure they arrive to you fresh from our kitchen. We stand behind our cookies 100% and will do what it takes to make sure you are satisfied with our products. We will either replace or refund your purchase, which ever you prefer. “Your happiness is our happiness”. Contact our cookie specialist at 1-888-298-6820 or admin@blondiescookies.com.